Terms & Conditions Win96 – Terms of Use for Malaysia's Online Casino Platform

By registering an account, making a deposit, or using any Win96 service, you confirm that you have read, understood, and fully agreed to be bound by these Terms & Conditions. This agreement takes effect immediately upon your first use of the Win96 platform.

These Terms & Conditions should be read together with the Win96 Privacy Policy and the Responsible Gaming guidelines available on the platform. All these documents collectively form the complete agreement between you and Win96.

To register and use the Win96 platform, you must meet all of the following eligibility criteria without exception:

• You must be at least 18 years old at the time of registration. Win96 does not accept registrations from underage individuals under any circumstances.
• You must be a legally competent individual capable of entering into a binding agreement under the laws applicable to you.
• You register and play using your own real identity – not on behalf of, or as a representative of, another person.
• You are not currently prohibited from using online gambling services under any applicable law or court order.
• You are not currently employed by Win96, its parent company, subsidiaries, or any of its business partners.

Each player is only permitted to hold one (1) active account at Win96 at any one time. Holding multiple accounts is strictly prohibited and may result in the termination of all associated accounts and the freezing of all funds held within them.

During registration, you are required to provide truthful, accurate, and complete information, including:

• Full name as stated on your Malaysian identity card (MyKad)
• An active Malaysian mobile number registered in your name
• A valid and active email address that belongs to you
• Your actual date of birth for age verification
• A Malaysian bank account number or e-wallet for withdrawal purposes

You are solely responsible for keeping your Win96 password and login credentials secure. Win96 is not liable for any losses arising from unauthorised access to your account resulting from your own failure to safeguard your credentials.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Never share your Win96 password with anyone, including family members
• Enable two-factor authentication (2FA) for added account security
• Contact Win96 support immediately if you suspect your account has been accessed without your authorisation

Win96 reserves the right to request identity verification from any member at any time, particularly before processing withdrawals above a certain amount or when unusual account activity is detected. Required documents may include a copy of your MyKad, a recent bank statement, or proof of e-wallet ownership. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete.

All financial transactions on Win96 are conducted exclusively in Malaysian Ringgit (RM). Win96 does not accept or process transactions in any foreign currency.

Win96 supports the following local Malaysian payment methods for deposits and withdrawals:

• Minimum deposit limit: RM10 per transaction
• Deposits are processed within 2 minutes after payment confirmation
• Withdrawals for regular members are processed within 24 hours
• Win96 VIP member withdrawals are processed on an express basis within 15 minutes
• Daily and monthly withdrawal limits are set according to your account's VIP level

To process a withdrawal, your Win96 account must meet the following requirements:

• The account has completed the basic identity verification process
• No active restrictions on the account due to terms violations or ongoing investigations
• The funds to be withdrawn have satisfied all applicable bonus wagering requirements
• Withdrawals must be made to a bank account registered under the same name as your Win96 account

Win96 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special promotions for selected games such as Malaysia Super League Sports Betting, EPL, baccarat, poker, lottery, e-sports, and virtual sports.

All bonuses granted by Win96 are subject to wagering requirements that are clearly stated in the terms of the relevant offer. A wagering requirement refers to the total amount you must wager before bonus funds can be converted into withdrawable cash.

• Wagering requirements are expressed as a multiple of the deposit and/or bonus amount (e.g., 20x means you need to wager RM2,000 if your bonus is RM100)
• Not all games contribute equally towards wagering requirements – please check the specific bonus terms for each game type's contribution rate
• Win96 reserves the right to withdraw bonuses if there is evidence of abuse or manipulation of the system
• Each player is entitled to receive the welcome bonus once only

The following actions are considered bonus abuse and will result in the forfeiture of all related bonuses and winnings:

• Creating multiple accounts to claim bonuses repeatedly
• Low-risk bets designed to fulfil wagering requirements without genuine risk (e.g., placing opposing bets on the same game)
• Using bonuses to conduct suspicious transactions that are inconsistent with normal gameplay patterns

All games on Win96 – including slots, baccarat, poker, cricket, lottery, live casino, and all other categories – have specific rules that must be followed. The full rules for each game are available within the Win96 platform while you play.

All casino games on Win96 use a random number generator (RNG) that is independently certified by an accredited third-party audit body. This ensures that every game outcome is genuinely random and cannot be predicted, manipulated, or altered by any party, including Win96 itself.

Win96 is committed to paying all legitimate winnings promptly and transparently. However, Win96 reserves the right to withhold payment pending an investigation if there are indications of manipulation, fraud, technical error, or a breach of terms that may have affected the game outcome.

• Winnings obtained through technical errors or system bugs will not be paid out and will be returned to the original deposit balance
• Win96 reserves the right to void bets that were accepted erroneously or outside the limits set by the system
• Maximum win limits may apply to certain games – please check the relevant game terms

The Win96 Sports Betting and e-sports section covers betting on football matches (Malaysia Super League, EPL, La Liga, Bundesliga, Champions League), badminton (BWF World Tour, Malaysia Open), tennis, basketball, and e-sports (Mobile Legends MPL Malaysia, DOTA 2, CS2, Valorant, PUBG Mobile). The following additional terms apply:

• A bet is only considered accepted once the Win96 system confirms receipt and a bet reference number has been issued
• Displayed odds are subject to change until a bet is confirmed – the odds at the time of confirmation will apply
• Matches cancelled before they begin will result in a full refund of all related bets
• For suspended matches, minimum play time rules apply based on the sport type

Win96's in-play betting feature allows players to place bets while a match is in progress. In-play bets are final once confirmed and cannot be cancelled after acceptance. Win96 reserves the right to temporarily suspend in-play markets during critical match events that require odds re-evaluation.

Win96's Cash Out feature allows players to settle active bets before the final result. The Cash Out value offered is calculated automatically by the system based on current match conditions and the latest odds. Win96 reserves the right to suspend or withdraw the Cash Out offer at any time without prior notice, particularly during periods of high odds volatility.

The following activities are strictly prohibited on the Win96 platform. Violations will result in immediate account termination, freezing of all funds, and potential legal action:

• Fraud & Manipulation: Any attempt to cheat, manipulate, or exploit Win96's systems, software, or processes
• Bot Usage: Using automated software, bots, scripts, or artificial intelligence tools to play or bet automatically
• Money Laundering: Using the Win96 platform for money laundering or financing any unlawful activity
• Multiple Accounts: Registering or using more than one account, including using the details of a family member or another person
• Collusion: Colluding with other players to gain an unfair advantage in multiplayer games
• VPN Usage: Using a VPN or proxy to conceal your actual location or circumvent regional restrictions
• False Information: Providing false personal information during registration or the KYC verification process

Win96 reserves the right to suspend, restrict, or terminate any member account at any time, with or without prior notice, for reasons including but not limited to breaches of these Terms & Conditions, suspicious activity, or requests from relevant authorities.

• During a suspension period, players are unable to make deposits, withdraw funds, or access any games
• Win96 will notify players of the reason for any suspension via their registered email within a reasonable timeframe
• Players may appeal a suspension decision by contacting [email protected] with the relevant supporting information

You may close your Win96 account at any time by contacting our support team. Before closure, please ensure all account balances have been withdrawn. Any unclaimed balance remaining 12 months after a closure request may be forfeited after reasonable attempts have been made to contact you.

Win96 fully supports players' right to self-exclude from the platform as part of our commitment to Responsible Gambling. Players may request a temporary self-exclusion (1 month to 12 months) or a permanent one through the account settings section or by contacting Win96's support team. During the self-exclusion period, Win96 will take reasonable steps to prevent you from accessing the platform.

To the fullest extent permitted by applicable Malaysian law, Win96, its directors, employees, partners, and service providers shall not be liable for:

• Any direct or indirect losses arising from the use of, or inability to use, the Win96 platform
• Service disruptions due to system maintenance, technical issues, or events beyond Win96's control
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your password
• Fair and accurate game outcomes that are not biased in your favour
• Any taxes, duties, or charges that may be imposed by the relevant authorities on your winnings

Win96's maximum liability in any claim arising from the use of the platform is limited to the total amount you deposited in the 30 days prior to the claim arising.

Win96 handles all player personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using the Win96 platform, you consent to the collection and processing of your personal data as described in the Win96 Privacy Policy.

• Your information is encrypted with 256-bit SSL technology at all times
• Win96 will not sell or disclose your personal information to third parties without your explicit consent, except where required by law or by the relevant authorities
• You have the right to access, correct, or request the deletion of your personal data through the process established by Win96
• Win96 retains transaction data for the period required by applicable Malaysian legal requirements

For full details on how Win96 handles your data, please refer to Win96 Privacy Policy available on the platform.

Win96 reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments take effect immediately upon publication on the win96.fun platform. Continued use of Win96 after any amendment is published constitutes your acceptance of the revised terms.

Win96 will endeavour to notify players of material amendments via registered email or in-platform notification at least 7 days before they take effect, except where immediate changes are required for legal or security reasons.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions or the use of the Win96 platform shall first be resolved through negotiation. If negotiation fails, the dispute will be referred to arbitration or a competent court in Malaysia.

If any provision of these Terms & Conditions is found to be invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these terms. The remaining provisions of these Terms & Conditions shall continue in full force and effect and remain binding on both parties.

If you have any questions, complaints, or feedback regarding these Terms & Conditions, please contact the Win96 team via:

• Email: [email protected] (response within 24 hours)
• Live Chat: Available 24/7 within the Win96 platform
• WhatsApp: Number listed in the support section of the Win96 platform